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Handle a grievance

Work a complaint from a customer.

  1. Open Grievance Redressal, then the Queue tab.
  2. Open a grievance. It has a reference, a category and a due date.
  3. Move it to In progress and investigate.
  4. Mark it Resolved with a resolution note. The person receives a response email.

Customers can escalate to the Data Protection Board if they are not satisfied. The resolution email says so.

Handle a rights request

Work an access, correction, erasure or nomination request.

Manage vendors and DPAs

Keep track of processors and their agreements.